RETURN POLICY

All returns must include the following or it will be rejected and returned back to you at your cost:

  • Product purchased from oneplussg.com
  • Item in original sealed box, no physical damage
  • Include all accessories, manuals, warranty registration card, etc.

15% restocking fee will be applied.

All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.

Customer is responsible for return shipping. Replacements will be shipped at our expense.

Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation.

Customer is responsible for any loss and damages in return shipping.

Upon our acceptance of the merchandise in sealed box in strict conformance with the basic criteria and standard returns policy, 85% of the purchase price will be refund.

Refund will be issued after our warehouse receives, inspects, and processes your return. We will refund back to your method of payment.