Terms of Sale

Warranty Policy

HandsetDOA for Swap14 days
HandsetDefective in Warranty12 months
BatteryDefective in Warranty6 months
(charger, data cable, OTG cable, earphone, power bank)
DOA for swap14 days
(charger, data cable, OTG cable, earphone, power bank)
Defective in Warranty6 months
( screen protector, flip cover, proctective case, Bamboo styleSwap Cover, Swag )
DOA for swap14 days
For all items
Remorse return
14 days (The item is in new and unopened condition)

OnePlus phones purchased on Lazada.sg or official retailer in Singapore come with a limited warranty of 1 year starting from the date of delivery. Unless otherwise specified, this warranty covers the hardware components of the Product as originally supplied and does not cover, or partially covers software, consumable items, or accessories even if packaged or sold together with the Product.

The limited warranty only covers product defects caused by workmanship or build materials. To make a claim, present your original Proof of Purchase (invoice), model and serial number of the product, and photo evidence of the product’s defects to OnePlus Customer Service at https://www.oneplus.com/sg/support .

Shipping will be covered by OnePlus during the first year; shipping in the second year is not covered by this warranty. Any repair and replacement service covered by warranty will be free within the first year.

OnePlus may use rebuilt, reconditioned or new parts and components when repairing any product. Alternatively, we may replace the defective product entirely with a rebuilt, reconditioned or new OnePlus product.

The limited warranty does not cover:

  • Defects or damage resulting from accidents, neglect, misuse or abnormal use; abnormal conditions or improper storage; exposure to liquid, moisture, dampness, sand or dirt; unusual physical, electrical or electromechanical stress.
  • Scratches, dents and cosmetic damage, unless caused by OnePlus.
  • Defects or damage resulting from excessive force or use of metallic objects on the touch screen.
  • Devices that have the serial number or the IMEI number removed, defaced, damaged, altered or made illegible.
  • Ordinary wear and tear.
  • Defects or damage resulting from the use of the product in conjunction or connection with accessories, products, or ancillary/peripheral equipment not furnished or approved by OnePlus.
  • Any physical feature defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by OnePlus.
  • Defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.
  • Defects or damage resulting from cellular signal reception or transmission, or viruses and other software problems introduced into the product.
  • Products not purchased from local authorized retail channels (we recommend you to contact the point of sale for support).
  • Repair conducted by un-official repair centers.

Please contact OnePlus Customer Service for enquiries regarding Limited Warranty.

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